Protecting your privacy is important to Lusty EMS.
Every time we collect or otherwise deal with your personal information, we will be regulated by the National Privacy Principles contained within the Privacy Act 1988 (Cth). Lusty EMS has developed this Privacy Statement to inform you about how Lusty EMS will collect, hold, use, and disclose personal information of our customers or other individuals, how individuals can gain access to personal information held by us and how an individual may inquire about how we deal with personal information.
Collection of your personal information
We only collect your personal information where that personal information is necessary for one or more of our functions or activities. Depending on your relationship with us, this information may include, but is not limited to the following information:
- Your name, mailing address, email address and telephone number
- Tax file number, date of birth and in some circumstances, we may request details of health information
- Credit history and financial details
When collecting this personal information, we will do so only by lawful and fair means and not in an unreasonably intrusive way.
When collecting personal information about you which, for the purposes of the Privacy Act is regarded as sensitive information or health information, we will make every reasonable attempt to collect that information from you or from third parties only with your consent.
At or before the time we collect personal information about you (or if that is not practicable, as soon as practicable thereafter), we will take reasonable steps to provide you with a brief statement outlining certain basic facts such as the purposes for collecting your personal information and to whom we will disclose it.
Where it is reasonable and practicable to do so, we will only collect personal information about you from you directly and not from third parties. However, in many instances, this will not be practicable. If we collect personal information about you from a third party then we will take reasonable steps to ensure that you receive the information that we are obliged to make you aware of. This may involve us contacting you directly, or a third party discharging our obligations on our behalf.
Use and disclosure of your personal information
Lusty EMS collects, uses and discloses your personal information for a range of purposes. These purposes depend largely upon your relationship with us.
We will use personal information for the primary purpose for which it was collected. The primary purpose of collection is the main reason we collect your personal information in the first instance. For a customer, the primary purpose may be to facilitate the provision of our goods and services, for a job applicant it may be to conduct recruitment.
Generally speaking, Lusty EMS uses and discloses personal information for purposes such as:
- To provide you with goods and services
- Tell you about our products and services
- Maintain our relationship with you
- Conduct market research
- Assess your application for employment
- Comply with legislative and regulatory requirements
Lusty EMS contracts out various services associated with our functions and activities. This may involve the disclosure of your personal information to other persons and organisations, both within Australia and overseas. In general these include disclosure (where necessary) within the Lusty EMS group and to service providers that assist us to provide you with Lusty EMS products or services such as insurance companies, credit providers and those that assist us in tailoring our products and services to your needs such as:
- Credit reporting agencies
- Debt collection agencies
- Vehicle registration authorities
- Your agents including finance brokers, legal advisors and accountants
- Your referees for credit assessment purposes
The types of persons and organisations to which Lusty EMS may disclose your personal information include the following:
- organisations with whom we have arrangements or agreements for the purpose of promoting our products or services and any agents used by us in administering such arrangements or agreements;
- our agents, contractors and external advisers who carry on our functions and activities or who assist us to carry on our functions and activities from time to time;
- payment systems operators;
- other parties to whom we are authorised or required by law to disclose information.
Consent and sensitive information
We will only collect sensitive or health information from you or about you with your consent. In most instances, when we collect personal information directly from you, we will obtain your consent to use it for our various purposes. When we obtain information from a third party we will usually enlist that third party to obtain consent on our behalf. In some situations, we will be able to collect sensitive information about you with obtaining your consent. Where this occurs, we shall comply with the Privacy Act at all times.
Security and quality of your personal information
Requests for access to and correction of your personal information
You may request details of the personal information we hold about you, by writing to or contacting us at any time. No fee will be charged for making the request. We may charge a fee for the provision of this information to cover administrative costs. However, we will inform you of any fee at the time a request is made. In general, we will allow access to the personal information we hold about you. However, we may deny access to personal information to you to the extent that:
- providing access would pose a serious threat (or in the case of personal information other than health information, a serious and imminent threat) to the life or health of any individual; or
- providing access would have an unreasonable impact upon the privacy of other individuals; or
- your request for access is frivolous or vexatious; or
- it is otherwise appropriate for us to deny access in accordance with the Privacy Act.
We will not deny you access to any personal information following an access request without providing you with a reason for the denial.
Where providing access would reveal evaluative information generated within Lusty EMS in connection with a commercially sensitive decision-making process, we may give you an explanation for the commercially sensitive decision rather than direct access to the information.
If you are aware that any of your personal information is inaccurate, incomplete or out of date following an access request, or because your circumstances have changed, please inform us so that we can update our records. We will correct any incorrect personal information and will not refuse to make a correction without providing you with a reason for the refusal. However, if we do refuse to make a correction, we will take reasonable steps to place with the disputed information a statement from you claiming that the disputed information in your opinion is not accurate, complete or up-to-date.
If you have any concerns or inquiries about how we deal with your personal information, you should contact us.
We are committed to discussing with you any concerns you may have and to addressing these concerns promptly and appropriately. You may require more general information from us concerning how we handle your personal information and we will take reasonable steps to provide this to you. All correspondence should be directed to:
787 Boundary Road
RICHLANDS QLD 4077